Return & Refund Policy
We want you to be satisfied with your purchase. Please review our return and refund guidelines for bags, accessories, and showpieces.
Returns
You may request a return within 7 days of receiving your order. Items must be unused, in their original condition, and in original packaging with all tags intact.
Returns will not be accepted for:
- Used or damaged products (unless received in that condition)
- Items returned without original packaging
- Requests made after the return window
Return Process
To initiate a return, contact customer support with your order details and reason for return. Once approved, instructions for return shipment will be provided.
Refunds
After receiving and inspecting the returned item, the refund will be processed within 5–7 business days. The amount will be credited to your original payment method.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, report it within 48 hours of delivery with clear photos for quick resolution. You may be eligible for a replacement or full refund.
Return Shipping
Return shipping charges may apply unless the return is due to a damaged or incorrect item.
Cancellations
Orders can only be cancelled before they are shipped. Once shipped, cancellation is not possible.
Customer Support
For any return or refund queries, contact: